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10 Copying and Printing Franchises to Conquer FedEx Office

10 Copying and Printing Franchises to Conquer FedEx Office

by | Dec 3, 2023 | Blog

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The printing industry is thriving. According to the Commerce Department, commercial printing shipments recently exceeded $7 billion in market value. With the sector on the rise, entrepreneurs looking for a business to invest in may want to think carefully about a printing and copying franchises.

FedEx Office Print and Ship Services Inc. — formerly Kinko’s  — may be a leading global name in the printing and copying industry, but there are plenty of other options available.

Benefits of Owning a Copying and Printing Franchise

Buying into a copying and printing franchise offers several advantages that make it an attractive business opportunity. The most significant benefit is the brand recognition that comes with an established franchise. Customers are more likely to trust and use services from a known brand, providing a steady stream of clientele. Franchises often come with a proven business model, reducing the risk and uncertainty that come with starting a business from scratch. This model includes established operational practices, marketing strategies, and supplier relationships, making it easier to run the business efficiently. Additionally, franchisees receive ongoing support and training from the franchisor, which is invaluable for navigating challenges and staying competitive in the market.

Benefits of buying into a copying and printing franchise include:

  • Brand Recognition: Leverage the established reputation of the franchise to attract customers.
  • Proven Business Model: Follow a tested and successful operational blueprint.
  • Supplier Relationships: Benefit from established relationships with suppliers for better deals and quality materials.
  • Marketing Support: Access to pre-designed marketing strategies and materials.
  • Training and Support: Receive ongoing training and support from the franchisor for business operations and growth.
  • Network of Franchisees: Connect with a network of other franchisees for advice and shared experiences.
  • Technology and Innovation: Stay current with the latest industry advancements provided by the franchisor.
  • Reduced Risk: Lower risk compared to starting a new business independently.

copying and printing franchises

Methodology for Choosing the Best Copying and Printing Franchises

Copying and printing franchises are integral for businesses, especially in sectors where physical documentation and branding materials are essential. We used the following criteria to rate each franchise on our list. The importance of each factor is rated on a scale of one to ten, with ten being the most essential. Here’s our approach to evaluating these franchises:

1. Range of Services

  • Importance Scale: 8/10
  • Why It Matters: A diverse range of services, including digital printing, large format printing, and copying, is crucial. We look for franchises offering a wide array of options.

2. Quality of Output

  • Importance Scale: 10/10
  • Why It Matters: The quality of printing and copying is paramount. We assess the clarity, color accuracy, and material quality of the final products.

3. Pricing and Cost Efficiency

  • Importance Scale: 9/10
  • Why It Matters: Affordable pricing is key for small businesses. We evaluate the cost-effectiveness of services in relation to quality.

4. Speed and Turnaround Time

  • Importance Scale: 8/10
  • Why It Matters: Fast turnaround times are essential for meeting business deadlines. We consider the efficiency and reliability of service delivery.

5. Customer Service and Support

  • Importance Scale: 7/10
  • Why It Matters: Responsive and helpful customer service enhances the overall experience. We look at the availability and quality of support offered.

6. Technological Advancements

  • Importance Scale: 6/10
  • Why It Matters: Franchises utilizing the latest technology in printing and copying tend to offer better quality and more options.

7. Eco-Friendly Practices

  • Importance Scale: 7/10
  • Why It Matters: Sustainability is increasingly important. We prioritize franchises that employ environmentally friendly practices and materials.

8. Brand Reputation and Reviews

  • Importance Scale: 7/10
  • Why It Matters: A strong reputation and positive customer reviews indicate reliability and quality of service.

9. Location and Accessibility

  • Importance Scale: 6/10
  • Why It Matters: Conveniently located franchises ensure easier access for frequent printing needs.

10. Franchise Support and Training

  • Importance Scale: 5/10
  • Why It Matters: For entrepreneurs buying into a franchise, ongoing support and training are critical for successful operation.

copying and printing franchises

Copying and Printing Franchises

Take a look at the following 10 copying and printing franchises to conquer FedEx.

Allegra Marketing Print and Mail

Allegra was founded in 1976 in Michigan and started franchising a year later.

For entrepreneurs looking for professional independence and personal balance, an Allegra franchise might be just up their street. Allegra Marketing Print and Mail is a recognized leader in business-to-business opportunities.

Through ongoing franchise support and training, Allegra franchisees can successfully provide digital and print marketing communication services.

An initial franchise fee of $25,000 to $45,000 is required to own a franchise with Allegra.

Only Proforma

Founded in 1978, Only Proforma is experienced in providing businesses of all sizes with printing and promotional services. The company has been franchising since 1985 and is a $500 million leading network of printing and promotional products distributors.

The company provides franchise owners with the education and resources required to gain customers, build sales and improve profits.

Investors are required to make an initial investment of between $5,000 and $40,000.

copying and printing franchises

Better Deal Printing

Better Deal Printing was established in 2001 with the aim of providing high quality, low cost printing and graphic design services to local clients.

Better Deal Printing franchise owners can enjoy many benefits, including having their franchise listed on the company’s industry-leading website. Franchisees must invest between $5,000 and $80,000 initially with Better Deal Printing.

Sir Speedy

For decades, Sir Speedy have proudly operated on the slogan “Got a challenge, go to Sir Speedy.” Since opening in California in 1968, Sir Speedy has been providing high quality printing services. Sir Speedy franchises offer printing and marketing services, including copy and mailing.

An initial investment of $229,981 is required. Successful candidates receive 80 hours of training and additional training at regional meetings. To own a franchise with Sir Speedy, entrepreneurs need to have “unshakeable ambition, a dedicated work ethic and a deep desire to succeed.”

copying and printing franchises

Minuteman Press Inc.

Minuteman Press proudly asserts to be the world’s largest and number one rated printing franchise. The company has been serving businesses for over 44 years, providing professional design, print and promotional services.

The firm opened in 1973 by a father and son team in New York. The first franchise was established two years later and today Minuteman Press has more than 950 centers throughout the world.

Franchisees must make an initial investment of $64,000 – $164,000. Three employees are required to run each franchise. Ongoing support is provided to Minuteman Press franchisees.

Goin Postal

Goin Postal operates a network of enthusiastic, proactive and positive entrepreneurs who are put on the path to making the company’s financial goals a relating. Goin Postal has been franchising since 2002 and has around 244 units in operation.

A cash investment of $20,000 is required to be the owner of a Goin Postal franchise.

copying and printing franchises

AlphaGraphics

AlphaGraphics boasts a network of around 300 like-minded business owners. In 2016, AlphaGraphics witnessed strong growth, with median sales of over $900,000.

The company opened its first store in Arizona in 1970 and began franchising nine years later. It now operates franchises across the US and in seven different countries. AlphaGraphic centers offer printing, marketing communications and document management.

An investment of $261,000 – $394,000 is required to be a AlphaGraphics franchisee.

FastSigns

Discover a “win-win franchise opportunity” with FastSigns. The company opened its business model in 1985 and quickly developed to becoming one of the most highly trusted names in the franchise industry.

FastSigns now has more than 120 corporate employees serving in over 650 locations. A cash investment of $80,000 is required to become a FastSigns franchisee.

copying and printing franchises

PIP Printing and Marketing Services

PIP Printing has been creating and supporting entrepreneurs for over 40 years. The company was established in 1965 and started franchising four years later. Today PIP has more than 1,200 printing and business services centers worldwide.

Successful candidates of PIP Printing will receive training seminars, a dedicated business management team and what it claims to be the most comprehensive marketing and sales support in the business.

A $228,000 0 $278,000 initial investment is needed to own a PIP Printing franchise.

Bizcard Xpress

Bizcard Xpress was founded in 2006 and has been franchising since 2009. Delivering customer designed and printed business cards to busy entrepreneurs in one hour or less is the cornerstone of Bizcard Xpress’s ‘One Stop Business Improvement Shop.

Entrepreneurs can join in the success of Bizcard Xpress’s superfast printing and signage services by becoming a Bizcard franchisee.

After making an initial investment of between $114,000 and $197,000. Bizcard Xpress franchise owners receive ongoing training and marketing support.

# Franchise Founded Franchising Since Initial Investment Special Features
1 Allegra Marketing Print and Mail 1976 1977 $25,000 – $45,000 B2B opportunities, ongoing support
2 Only Proforma 1978 1985 $5,000 – $40,000 Printing and promotional services, education resources
3 Better Deal Printing 2001 Not Specified $5,000 – $80,000 High quality, low cost printing
4 Sir Speedy 1968 Not Specified $229,981 Printing and marketing services
5 Minuteman Press Inc. 1973 1975 $64,000 – $164,000 World’s largest printing franchise
6 Goin Postal 2002 2002 $20,000 Network of proactive entrepreneurs
7 AlphaGraphics 1970 1979 $261,000 – $394,000 Printing, marketing, document management
8 FastSigns 1985 1985 $80,000 Trusted name in the franchise industry
9 PIP Printing and Marketing Services 1965 1969 $228,000 – $278,000 Over 1,200 centers worldwide
10 Bizcard Xpress 2006 2009 $114,000 – $197,000 Superfast printing and signage services


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The 20 Best Sales Pitch Ideas for Your Small Business

The 20 Best Sales Pitch Ideas for Your Small Business

by | Dec 2, 2023 | Blog

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The best seem smooth and effortless, but great sales pitches are carefully crafted and delivered. Here’s a guide to some powerful ideas that may benefit your sales team.

The Importance of Great Sales Pitch Ideas

Crafting a great sales pitch is crucial in the competitive landscape of business. It serves as the bridge between a product or service and its potential customers, often determining the success or failure of a sale. A well-crafted pitch does more than just inform; it engages the audience, builds trust, and creates a compelling narrative that highlights the value and uniqueness of what’s being offered. The ability to effectively communicate this value in a concise and persuasive manner can significantly impact the growth and profitability of a business.

Key points on the importance of crafting a great sales pitch include:

  • Captures Attention: A great pitch grabs the attention of the audience immediately, making them want to learn more.
  • Builds Connection: It creates a rapport with the audience, making the pitch more relatable and the product or service more appealing.
  • Highlights Benefits: Clearly articulates the benefits and unique selling points of the product or service, differentiating it from competitors.
  • Addresses Needs: Tailors the message to address the specific needs or pain points of the target audience, making it more relevant and persuasive.
  • Encourages Action: Includes a strong call to action, guiding potential customers on what to do next, be it making a purchase, scheduling a meeting, or requesting more information.
  • Builds Trust: A well-crafted pitch demonstrates expertise and credibility, fostering trust between the seller and the potential buyer.
  • Improves Sales Efficiency: A compelling pitch can shorten the sales cycle and improve conversion rates, leading to more effective and efficient sales efforts.
  • Adaptable: Allows for flexibility to tailor the message for different audiences and situations, maximizing its impact.

sales pitch ideas

Methodology for Assessing Sales Pitch Ideas

Generating effective sales pitch ideas is key for entrepreneurs and small business owners. We evaluated the top ideas using an objective scale. Each factor below is rated on a scale of one to ten, with ten reserved for the most important. Here’s how we approach the evaluation of sales pitch ideas:

1. Clarity and Conciseness

  • Importance Scale: 9/10
  • Why It Matters: A good sales pitch is clear and to the point. We look for ideas that communicate value propositions succinctly.

2. Uniqueness and Creativity

  • Importance Scale: 8/10
  • Why It Matters: Pitches that stand out in a crowded market capture more attention. We prioritize original and creative approaches.

3. Audience Relevance

  • Importance Scale: 10/10
  • Why It Matters: The pitch must resonate with the target audience. We assess how well the idea addresses the specific needs and interests of the intended customers.

4. Call-to-Action (CTA) Effectiveness

  • Importance Scale: 8/10
  • Why It Matters: A compelling CTA is crucial for conversion. We evaluate the persuasiveness and clarity of the CTA in each pitch idea.

5. Emotional Connection

  • Importance Scale: 7/10
  • Why It Matters: Creating an emotional bond with the audience can significantly boost the impact of a pitch. We look for ideas that evoke emotions effectively.

6. Evidence and Credibility

  • Importance Scale: 8/10
  • Why It Matters: Pitches backed by data, testimonials, or demonstrations are more convincing. We consider the presence of supporting evidence in the pitch.

7. Adaptability and Flexibility

  • Importance Scale: 6/10
  • Why It Matters: The pitch should be adaptable for different contexts and audiences. We assess how easily the idea can be customized.

8. Problem-Solution Fit

  • Importance Scale: 9/10
  • Why It Matters: The pitch should clearly articulate how the product or service solves a specific problem faced by the audience.

9. Brand Alignment

  • Importance Scale: 7/10
  • Why It Matters: The pitch should align with the brand’s values and messaging to maintain consistency and trust.

10. Memorability

  • Importance Scale: 6/10
  • Why It Matters: Memorable pitches leave a lasting impression, increasing the likelihood of future engagement.

This framework allows us to thoroughly evaluate sales pitch ideas, ensuring that they are effective and aligned with the goals of small business owners and entrepreneurs.

sales pitch ideas

Sales Pitch Ideas

From carefully choosing your words to staying on point, here are 20 sales pitch ideas that should keep your team morale high.

Choose Words Carefully

You need to get the message out on the goods and services you’ve got for sale. Choosing the right words gives a pitch the power to close. Don’t underestimate simple words like “new” , “sale”and “off” to make a big difference to any pitch.

Know Your Client

Salesforce reports 82% of sales people don’t understand their prospects. If you don’t research their preferences, you’re more than likely telling them why you like the product. If that’s the case, your pitch could fall on deaf ears.

Talk to the Right People

Even if your pitch is perfect, it wont close if you’re wasting it on the wrong people. Finding out who the decision makers are is a big part of your due diligence. Sometimes all you need to do is ask your contact in the small business you’re trying to sell to.

sales pitch ideas

Craft a Call to Action

A good pitch needs to direct your prospect to the end goal. The very best way to do that is with a call to action. Even if they’re not ready to buy, setting up another meeting with one of these moves things along.

Be Unique

Cookie cutter doesn’t cut it when it comes to an effective sales pitch. American Express Open Forum suggests you stay professional but try to stir up some curiosity at the same time.  You might start with something like: “I’ve got something to show you, if you think you’re ready.”

Be Personable

Stodgy isn’t the way to act if you want sales. Being informal means being personal. You can even share a little something from you life to warm things up.

sales pitch ideas

Have a Central Idea

Being all over the map wont help close that deal. You need to have a central point you keep coming back to. This glue that holds a lot of sales pitches together is often the benefit to the customer.

Stick to 3 Big Points

Most people cant remember more than three things at once. That means your whole sales pitch needs to revolve around three ideas to be effective.

Avoid Metaphors

These are thought provoking in great works of literature. However, they can confuse prospects in a sale’s pitch. Telling someone your product ” is the Holy Grail of merchandise”  will only cloud the waters.

sales pitch ideas

Don’t Try to be Smarter than Everyone Else

Building a good team around you draws on the people that have other areas of expertise. Putting together a team of experts helps your sales pitches have depth and scope.

Define the Target Audience

The Hubspot blog takes this old adage a step further. You need find your target audience and imagine how they will use the product to fully engage with them. Don’t just find them. Try and get inside their skin. Checking out their social media posts helps.

Rehearse Often

Practice makes perfect. Try to find that medium ground where you can hit all the big points in your presentation without sounding like you’re reading from a script. Work in front of a mirror or friends.

sales pitch ideas

Invite Conversation

A good sales pitch is a two way street. Letting prospects ask questions helps to understand their needs better and starts conversations.

Don’t Ignore Social Media

SuperOffice makes a great point about successful modern sales pitches. They report 90% of successful sales people use social media to craft great pitches that work. Sharing  relevant content  and responding to comments qualifies.

Use Icons

Remember this is a sales pitch. It needs to have a good rhythm and pace. Using icons with statistics keeps things moving along.  We process visuals much faster than text.

Use Catchy Email Opening Lines

Email is effective but competitive at the same time. A good sales pitch in cyberspace shouldn’t just be an introduction. Engage right away with a statistic or timely reference to news of the day. Something like: “Have you seen the latest on…?”

sales pitch ideas

Focus on Being Helpful

Using hard sell techniques is old school. The traditional pitch is all about closing the sale. The new method is about asking the right questions, listening and solving a real problem with your goods or service. Upwork has a good graphic on the subject.

Try Rhyming

Ever wonder why the best tag lines stick in you head? It’s because they rhyme. Try adopting this proven method into your sales pitch.

Start with a Question

People generally answer questions. If you start your sales pitch with one, you’ve started a back and forth that can wind up in a sale. Try something like, “Have you ever wondered about …?”

Learn to Tweak the Pitch

Not everyone will buy what you’ve got to sell. However, you can learn from even the folks that say no if you engage them. Finding out what works and what needs to be changed is a process.

Sales Pitch Idea Main Idea Benefits Considerations/Challenges
Choose Words Carefully Use simple, impactful words like “new”, “sale”, “off” Makes pitch more compelling Finding the right balance of words
Know Your Client Understand the prospect’s preferences Tailored approach to client’s needs Requires thorough research
Talk to the Right People Identify decision makers Ensures pitch reaches influential individuals Identifying the correct person can be challenging
Craft a Call to Action Direct prospects towards the end goal Encourages clear next steps Crafting an effective and appropriate CTA
Be Unique Avoid generic pitches; create curiosity Stands out from competitors Balancing professionalism and curiosity
Be Personable Use an informal and personal approach Builds rapport and trust Maintaining professionalism
Have a Central Idea Focus on a key point or benefit Creates a clear and memorable message Sticking to the central idea throughout the pitch
Stick to 3 Big Points Limit pitch to three main ideas Easier for the audience to remember Choosing the most impactful three points
Avoid Metaphors Keep language clear and straightforward Reduces confusion Avoiding over-simplification
Don’t Try to be Smarter than Everyone Else Collaborate with a diverse team for depth and scope Leverages diverse expertise Balancing input and maintaining coherence
Define the Target Audience Understand and relate to the target audience’s use of the product Creates a more engaging and relevant pitch Deep understanding of the audience required
Rehearse Often Practice the pitch for perfection Enhances delivery and confidence Balancing rehearsal with spontaneity
Invite Conversation Encourage questions and dialogue Fosters engagement and understanding of needs Managing time and maintaining pitch focus
Don’t Ignore Social Media Use social media for crafting and enhancing pitches Reaches a wider audience, modern approach Staying relevant and interactive on social platforms
Use Icons Incorporate visuals and statistics in the pitch Enhances engagement and comprehension Choosing effective and relevant visuals
Use Catchy Email Opening Lines Start emails with engaging lines Captures attention in competitive email space Creating lines that are both catchy and relevant
Focus on Being Helpful Prioritize solving a real problem over hard selling Builds trust and long-term relationships Balancing helpfulness with the objective to sell
Try Rhyming Incorporate rhyming for memorable pitches Makes the pitch more memorable and engaging Creating appropriate and effective rhymes
Start with a Question Engage audience with a question Initiates interaction and interest Crafting relevant and thought-provoking questions
Learn to Tweak the Pitch Adjust the pitch based on feedback and responses Allows for continuous improvement and customization Requires adaptability and willingness to change

Related reading: 12 Sales Pitch Examples That Close Deals

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Don’t Miss the Latest Innovation on Vehicle Infotainment & App Technology

by | Dec 2, 2023 | Blog

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The INNOVATION REVIEW ON INFOTAINMENT & APPS event is an opportunity for Autotech Council members, OEMs, automotive suppliers, mobility startups, and VCs to focus on the innovation and importance of infotainment and apps. The event will feature presentations from industry experts on a variety of topics, including:

  • New UIs, voice, gesture, additional screens and HUDs
  • Nav, routing, logistics, and energy efficiency
  • V2V, V2I, smart city
  • Artificial intelligence
  • Augmented reality
  • Video and audio entertainment, streaming
  • Rear-seat entertainment and features
  • Personalized content
  • Downloadable apps
  • Security and privacy
  • HVAC and comfort
  • Advanced connectivity
  • Autonomous capabilities

The event will also provide networking opportunities for attendees to meet with potential partners and customers. Click on the red button and register to attend the INNOVATION REVIEW ON INFOTAINMENT & APPS event on December 6, 2023, 8:30 am – 12:30 pm PT.

Register Now

Featured Events, Contests and Awards

More Events

More Contests

This weekly listing of small business events, contests and awards is provided as a community service by Small Business Trends.

You can see a full list of events, contest and award listings or post your own events by visiting the Small Business Events Calendar.

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What is a Business Continuity Plan and Can it Benefit your Business?

What is a Business Continuity Plan and Can it Benefit your Business?

by | Dec 2, 2023 | Blog

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A big part of planning for small business success is a business continuity plan. This is the fallback position your business has when a natural disaster, power outage, or any one of a number of mishaps threatens your company’s ability to function.

Part of the initial planning for one of these important documents starts with understanding how vulnerable your small business might be if an emergency happens.

Here’s an insight from Mike Clayton, discussing the essentials of a Business Continuity Plan:

How to Get Started with a Business Continuity Plan

Business Continuity Plan in a folder

One of the first things that you will need to do is understand the natural disasters like floods and wildfires that can happen in your area. This is a good starting point so that you can tailor make a business continuity plan that reacts to any potential issues of this kind. Here’s a good starting point to better understand some of the risks.

Take Proactive Measure

Having one of these plans in place is a proactive measure. It is also motivational even if the disaster doesn’t strike because it shows your customers and shareholders as well as your employees that you are prepared.

Here’s some of the steps that you should work through with your small business to come up with a plan that will put everyone at ease.

Put an Emergency Team Together

Business Continuity Plan - Emergency Team Meeting

Being ready for an emergency that can otherwise disrupt your business means having an emergency preparedness team in place. These are people that will be the foundation for how your business reacts and how operations will be able to continue.

Having this team in place means selecting some individuals or maybe a few managers who will be up to the task. They should have a thorough understanding of how your business works and these individuals all need to be reliable when it comes to decision-making.

If the whole idea was the brainchild of a committee in the first place, it’s a good idea to let them take charge although one person should lead the entire planning process.

Look at the Risks

Business Continuity Plan - Looking at the risk

Finding out where your company is vulnerable by looking at the risks and doing an assessment is the next step. One of the ways to approach this type of assessment is to take proactive steps for each disaster possibility.

In other words, it’s a good idea to be able to see any potential disruptions before they happen. There’s a National Weather Service that you can monitor and local services too. If you’re in a location where potential IT outages are an issue, assigning someone to monitor your network is a good idea.

If your business is near a body of water, making some flood preparations is a positive step.

Determine Essential Services

You’ll also need to be able to determine the essential services for your small business. Some of the things that your company does might need to satisfy regulatory requirements so they should be top priority. You might be in a business that makes goods or services that can impact the health and safety of your customers.

Your business may experience a disruption because of interruptions in power lines or communication. These are considered essential services because you need to keep them running so you will need to consider alternate sources like generators.

Indentify Major Customers

Business Continuity Plan - identify major clients

Even if your products and services don’t fit in those other categories, you’ll want to be able to earmark major customers that keep you afloat financially. Ticking off check marks next to your major clients so they are in the essential services category is a good idea.

Prepare an Action Plan

This is one of the foundations of your entire business continuity plan. It should start by describing the essential parts of your business that you identified in the previous step. Clearly mention the individuals in charge here.

It’s a good idea to have backups as well. This is the meat and potatoes of all planning that you’ve done. Everything needs to be covered here. This includes how you’re going to reallocate staff to keep things moving and what plans you have for using other sectors to keep the essential parts of your business up and running.

Any changes that you need to make with delivery models and business reporting are detailed here. An important part of any action plan lists contact information should you need to contract services including staffing and equipment.

Keep in mind you have a variety of software solutions that can help you by providing access to the cloud for disaster recovery.

Test and Train

Business Continuity Plan - test and train

Once you have a plan in place, you will need to test it and train the continuity team. By running through a few mock exercises, you see where the plan needs tweaking.  It’s a good idea that you continue to test even when you get the plan to where you think it needs to be. Reviewing your plan quarterly is a good idea to stay on top of any changes that need to be implemented.

Table: Key Steps in Developing a Business Continuity Plan

This comparison table summarizes the key steps involved in developing a BCP from the previous list. It serves as a concise and informative reference for small business owners and entrepreneurs. The snapshot provides a quick overview, allowing small business owners to understand and compare different aspects of the planning process. It ensures you cover all essential areas to enhance your business’s resilience:

Step Description Purpose
Understanding Natural Disasters Assess local risks like floods, wildfires. Tailors the BCP to potential local emergencies.
Proactive Measures Implementing the BCP as a preventive strategy. Prepares the business and reassures stakeholders.
Emergency Team Formation Select individuals/managers for the preparedness team. Creates a dedicated team for emergency response.
Risk Assessment Identify vulnerabilities and potential disruptions. Anticipates and prepares for various disaster scenarios.
Determining Essential Services Identify crucial services for business operation. Ensures continuity of critical functions.
Identifying Major Customers Earmark key clients for prioritized service. Maintains financial stability and customer relations.
Action Plan Development Detail strategies for maintaining essential operations. Outlines steps for business functioning during crises.
Testing and Training Conduct mock drills and team training. Evaluates and improves the BCP’s effectiveness.

Reviewing and understanding each of these steps is essential for creating a robust and effective business continuity plan, capable of safeguarding your business against a range of potential disruptions.

Incorporating Technology and Digital Strategies into Your Business Continuity Plan

In today’s digital age, integrating technology and digital tools into your business continuity plan is a necessity. Why? For starters, this integration is paramount to enhancing resilience and operational continuity. These strategies not only ensure business stability during disruptions but also provide a competitive edge in rapidly changing scenarios.

Here are key aspects to consider:

  1. Leveraging Cloud Computing: Utilize cloud services to ensure data safety and accessibility. This approach enables remote work capabilities and maintains customer services during disasters.
  2. Utilizing Communication Tools: Implement digital communication tools to keep teams connected and operations running smoothly, especially in cases where physical office access is restricted.
  3. Implementing Cybersecurity Measures: Develop robust cybersecurity strategies to protect your business from increased risks during emergencies, such as phishing attacks or data breaches.
  4. Digital Training and Simulation: Use virtual training programs to prepare your team for various emergency scenarios, offering flexibility and ensuring everyone understands their role in the continuity plan.
  5. Automating Critical Processes: Automate essential operations to maintain continuity with minimal human intervention. This is particularly crucial for processes that are critical to business functioning.
  6. Data Analytics for Risk Assessment: Employ data analytics to predict potential threats and prepare accordingly. This proactive approach helps in refining the business continuity plan, making it more effective over time.

By incorporating these technological and digital strategies, your business continuity plan becomes more dynamic, adaptable, and equipped to handle the challenges of the modern business environment.

Find a Business Continuity Plan Template

Putting together a business continuity plan is easy if you can find a template and just fill in the blank spaces to tailor make it to suit your business. There are a series of excellent resources to help you with a small business plan including The National Fire Protection Association’s Standard on Continuity, Emergency and Crisis Management. Here’s another version you can download and customize for your small business.

Image: Depositphotos.com



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Small Business Experts Spill Their Top SEO Secrets

Small Business Experts Spill Their Top SEO Secrets

by | Dec 2, 2023 | Blog

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Search engine optimization is among the most important marketing concepts for any business. There are tons of factors to consider when crafting your strategy, from keyword selection to establishing authority. So how can you mesh these methods to create a winning SEO strategy for your business? Members of the online small business community share their top tips below.

Establish Topical Authority and Rank High in Your Niche

Websites that are recognized as experts on a specific topic tend to rank higher in search results. So how do you establish topical authority? Learn more in this post by Erik Emanuelli. Then visit the BizSugar community to see what members are saying.

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Stay on Top of the Latest SEO Trends

SEO techniques are constantly adjusting due to changes in platforms and algorithms. So staying on top of trends is paramount. In this Search Engine Land post, Sam Hollingsworth details how to stay up to date with the latest trends in this ever-changing industry.

Boost Search Traffic with These Easy SEO Tips

Improving your SEO doesn’t need to be complicated. There are tons of easy strategies you can use to start bringing in results right away. Check out this 99signals post by Sandeep Mallya for tips.

Avoid These Issues When Developing a Search Optimized Website

If you want your website to rank highly in search results, you need to avoid common issues that may flag your content in searches. Unfortunately, there are many mistakes that keep small businesses out of those top results. Cezary Dobrowolski lists several potential issues to look out for in this Ideamotive post.

Try These Link Building Strategies That Actually Work

Link building is a common strategy that businesses use to enhance SEO. But some methods are more impactful than others. Learn how to actually improve your SEO with link building in this Platter of Gold post by Anthony Williams.

Understand Your Pages Per Session Metric Value

Understanding your website analytics can dramatically help you improve SEO and bring in more traffic. But some metrics, like pages per session, often leave small business owners guessing. To learn what a good value is for this important metric, read this Independent Analytics post by Ben Sibley.

Stand Out with Google’s New Search Label Features

Google recently rolled out some new features aimed at helping small businesses stand out in search results this holiday season. In this Search Engine Journal post, Matt G. Southern goes over the new capabilities and how they might impact your SEO strategy.

Find New Keywords for Your Site

The keywords you focus on in your website can make a huge impact on the success of your SEO strategy. If you think it’s time to find some new ones, read the tips in this Semrush post by Dana Nicole.

Consider the Most Common Ecommerce Backlink Types

Backlinks can improve the SEO success of any website. But they’re often especially important for ecommerce businesses. In this post, Neil Patel outlines several of the most common types for ecommerce business owners to know.

Get SEO Traffic Without Ever Ranking

Ranking highly in search results is often a main goal of a company’s SEO strategy. But it’s not the only way to bring new traffic to your site. In this Search Engine Watch post, Daniel Tannenbaum shares several strategies to help you bring in new visitors even if your site doesn’t rank.

If you’d like to suggest your favorite small business content to be considered for an upcoming community roundup, please send your news tips to: sbtips@gmail.com.

Image: Envato Elements



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5 Customer Service Tips For Modern Businesses

5 Customer Service Tips For Modern Businesses

by | Dec 2, 2023 | Blog

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Exceptional customer service remains a pivotal factor in distinguishing successful businesses, regardless of their size or industry. This guide delves into the art of delivering outstanding service, offering insights and strategies to enhance customer satisfaction and foster loyalty.

Understanding that every client has unique needs and preferences, these tips are designed to help businesses navigate the diverse demands of their customer base, ensuring that each interaction not only meets but exceeds expectations.

Embracing exceptional customer service is more than just solving problems—it’s about creating an environment where every customer feels valued and heard.

exceptional customer service

Exceptional Customer Service Tips

Every person wants to feel important, and like their needs and issues are being met with sincerity and competence.  Customer service in the past meant greeting a customer when they walked in and addressed any concerns or questions in person.

We are immersed in an almost entirely digital world. It is guaranteed while you may understand why your online business is unique and important; and you or your company are the right person for the job, that’s hard to tell for an average consumer.

If your company is entirely online, whether a startup or an established corporation, you can’t risk a bad customer experience.

According to this American Express study (PDF) having exceptional customer service and satisfaction not only correlates to existing clients spending more money; it also means attracting new clients. Loyalty, word of mouth, and satisfaction are things that can sometimes make or break a business.

A good reputation is important for growth and success.  That’s why the customer experience should be one of if not the most important keystones of your marketing platform.

exceptional customer service

Modern businesses need to adapt their customer service strategies to thrive in a digital marketplace. Here are five essential tips to enhance your customer service:

Start Off On the Right Customer Service Foot

If a potential customer has received no personal recommendations from a friend or colleague, they open up their computer, search for the product or service they want, and start to narrow down the data to find what might work for them.

While your website or app might be sleek and beautiful, engaging and easy to use, people will still have questions. Your team may be impressive and come with high accolades, people will still have questions.

An individual embarking on a new career path they might not be familiar with yet, will appreciate customer service the most.

For instance, someone trying to grow their small business online with a mobile app or website design would appreciate feeling welcomed and encouraged the second they open your page.

This is where the opportunity to provide exceptional customer service experience from the very beginning first presents itself.

A live chat option can be immensely helpful. It has the personal touch of speaking to a real person with the convenience of distancing yourself from a product you aren’t fully invested in yet. It makes a customer feel heard and acknowledged without the pressure of feeling the need to buy or upgrade.

Often just a simple live chat icon somewhere visible on the page helps let the customer know right from the second they discover your page, you are willing to help.

Not all businesses implement live chat and not everyone needs to. However, having a Contact Us tab or a FAQ link viewable when first browsing a site is important.

The customer has only begun to consider your business, and they already feel important and appreciated. Which is hopefully how you want them to feel!

  • Immediate Engagement: In the digital age, the first interaction with a customer often happens online. Implementing features like a live chat option on your website or app can provide instant, personal engagement. It offers a mix of human interaction and digital convenience, making customers feel acknowledged without pressure.
  • Visibility of Contact Options: Even if live chat isn’t feasible, ensure easy access to contact information. A prominent ‘Contact Us’ tab or FAQ section can make a significant difference. This early display of willingness to assist can create a positive first impression and foster customer trust.

exceptional customer service

Follow Through

A customer is interested in your business. They hopefully want what you are selling. You have already answered most of their questions with a help option of some kind. If it is an item they are buying you need to make sure the entire process is seamless.

A person shouldn’t have to select purchase, enter in their card information, and then find out the item is out of stock or discontinued. Purchasing an item already decided upon shouldn’t take more than ten minutes.

For an online service such as design, app building, marketing, etc. alongside a website that shows your work and success; accessibility is key. For an optimum customer experience, you need to be accessible. Respond in a timely manner.

It’s infuriating to submit a question online but not receive a reply for three days, or worse an automated message that addresses zero concerns.  After all someone is paying you for a service.

If you are a larger start up company and can’t keep up with all the communication, hiring a third party site, a part time assistant, or even an intern can help.

A customer who feels as if his needs are met during the process is more likely to use you for all their needs in the future. And as their business grows, so does your likelihood of good word of mouth from them to their colleagues, friends or family.

  • Seamless Transaction Process: Ensure that the purchasing or service enlistment process is smooth and transparent. Avoid situations where customers face surprises like out-of-stock notifications after payment. For services, particularly online ones like design or app development, responsiveness and accessibility are key.
  • Efficient Communication: Timely responses to inquiries or concerns are crucial. If your business scale makes personal attention challenging, consider hiring a third party, an assistant, or using automated yet personalized response systems to maintain engagement.

exceptional customer service

Recognize and Engage Feedback

It is reported that 88 percent of customers look at other reviews when deciding to buy an item or commit to a business. Of those over half will take some sort of positive action whether it is visiting the website or searching for further content.

Whatever social media your company utilizes; Facebook, Twitter, Instagram etc., it is important to acknowledge a customer or client’s recognition, either good or bad.

It takes an instant for someone to post a status or tweet an opinion about a company. It takes an instant for hundreds of people to see it. A business looks engaged and invested when they respond publicly to a compliment or complaint.

Alternatively, a poor response or none at all can tend to gain momentum, and can forever link your business with a poor opinion in a reader’s mind. Responding positively will be seen by others and place your brand in their mind for future choices.

It doesn’t hurt to remind the public of your business and likability. And often times it pays off with recognition and appreciation when businesses treat their clients as a priority.  And let’s be honest, it feels good as a client to be endorsed by a company you’re working with.

  • Active Social Media Interaction: Engage with customer feedback on social media platforms. A quick, positive public response to both praise and criticism can enhance your brand’s image. It demonstrates that your business values customer input and is committed to improving experiences.
  • Managing Online Reputation: Actively managing your online reputation by responding to reviews and comments can significantly influence potential customers. Positive engagement can turn even neutral observers into future customers.

exceptional customer service

Customer Dissatisfaction

Problems will happen. Things will go wrong. The most important part of a small online business is personal engagement and creating loyalty.

Whether it is questions or complaints, to build a superior customer experience you need options. Some clients don’t have the time to call in for a simple question or issue.

Other clients might not feel comfortable typing all their concerns and questions online. The most important thing is a response, preferably an engaging response. A person shouldn’t have just one choice on how to reach a company.

Ideally, there should be a social media option, an email option, and/ or a direct phone contact option. Live chats and additional strategies are added bonuses. When someone is dissatisfied they often just want recognition, an explanation, or a product exchange or refund.

Providing a prompt and concerned response can settle a dispute and convince a customer they are valued and should keep their business with you.

  • Diverse Contact Options: Offer multiple channels for customer support – phone, email, social media, live chat. This diversity ensures that customers can reach out in a way that’s most convenient for them.
  • Prompt and Empathetic Responses: When issues arise, a prompt and understanding response can often defuse frustration. Ensure that your team is trained to handle complaints effectively, offering solutions, explanations, or compensations as needed.

exceptional customer service

Stay Innovative

As your customers grow and change, grow with them. Staying on top of their evolving needs is important. Once you’ve developed a client following and a method for attracting new business you are on the path to a successful future.

Having a loyal client base means you get to take the kinds of innovative and exciting initiatives for the direction you want your company to head.

  • Adapt to Changing Customer Needs: Keep an eye on evolving market trends and customer preferences. Adapting your strategies to meet these changes not only retains existing customers but also attracts new ones.
  • Continuous Improvement: Regularly seek feedback and use it to refine your customer service approach. Staying innovative in your service delivery can lead to a loyal customer base and open doors for new business opportunities.

By following these customer service tips, modern businesses can build stronger relationships with their customers, leading to increased loyalty, positive word-of-mouth, and overall business growth.

exceptional customer service

Comparison of Customer Service Tips for Businesses

Strategy Key Features Best For
Live Chat Support Instant communication, Personal interaction Businesses with high online traffic
Social Media Engagement Public interaction, Brand visibility Businesses targeting younger demographics
Email Support Detailed responses, Documentation B2B and service-oriented businesses
Phone Support Personal touch, Immediate resolution Businesses with an older customer base
Automated Responses Efficiency, 24/7 support E-commerce and tech companies

Key Takeaways for Modern Customer Service

  • Personalization is Key: Tailoring responses and interactions to individual customer needs.
  • Speed Matters: Ensuring quick responses to customer inquiries and complaints.
  • Embrace Technology: Utilizing tools like live chat and social media for efficient communication.
  • Feedback is Crucial: Actively seeking and responding to customer feedback.
  • Continuous Innovation: Adapting to changing customer needs and preferences.

Customer Service Photo via Shutterstock

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